FAQs

Cold air diffusion is the process of diffusing fragrance oils without using heat or water. Ambient air is pulled into the diffuser through a silent air pump and then mixed with the oil before reaching a nebulizing core that atomizes the mixture. The result is billions of particles that are spread throughout the surrounding space. Cold air diffusion technology is the most efficient and complete way to diffuse aromatics which are residue free and safe for people, pets, and plants. 

Our diffusers are the answer to the search for a stronger and more immersive fragrance. Because our diffusers atomize the aromatic oil the same way hotels, resorts, or stores you’ve experienced do, you can achieve this same experience. Installing the diffuser into your HVAC ductwork system will disperse the scent into every room through your air vents, creating an ultra luxurious scent experience.

We sell our oils by the 500 ml bottle, which if used in our Home Diffusers, will last anywhere from 1 month to 6 months of use depending on your desired strength of scent and time you’re home. Your diffuser will operate with our Hotel & Home app, allowing you to set a custom schedule just like a thermostat. This allows you to program the run time for only when you’re home and awake or turn the machine off at any time.

Our diffusers are very easy to setup and operate. You can manually set the diffusion schedule from the machine directly or using our Hotel & Home app available on both the Apple Store and Google Play Store. All of our diffusers instantly are ready to diffuse fragrance, there is no warmup period or wait time.

Aromatic oil is a blend of therapeutic grade essential oil and perfume grade fragrance oil. Because pure essential oil is not able to be diffused, a perfumers carrier oil is added to the fragrance oil as a base material that “carries” the scent. When the carrier is combined with the fragrance formula, the result is our Aromatic oil.

Our essential oils are cultivated from around the world and all of our ingredients are made from sustainable sources.

Our Aromatic oils are 100% Non-Toxic, as well as, Hypoallergenic. Each scent we carry is IFRA compliant, meeting the highest standards in the industry. We review all Material Safety Data Sheet information and ensure a standard of quality control for all of our blends, so that we can confidently say, we have the highest quality products available.

Our Aromatic oils are very safe and meet all safety requirements. Every product we offer is 100% free of all color additives, parabens, synthetic dye, formaldehyde, and preservatives. If you have any allergies to any known ingredients and want to confirm those with us before purchasing, please contact us and we’d be glad to help!

Pure essential oil is not recommended for direct skin contact. Because we include undiluted, pure essential oils in our blends, they are not able to be applied topically. 

Our diffusers not only produce a luxurious scent, they also generate negative ions naturally from the atomization process. Negative Ions have been shown to help clean your air, resulting in your home not only smelling amazing, but your air will be cleaner as well. Our aromatic formulas maintain all the therapeutic benefits of essential oils which can include anti-bacterial, anti-viral, mental, and physical benefits depending on the essential oils found in the blend you are using.

Yes, aromatic oil diffusion has not been shown to cause any harm to pets. Essential Oils in their raw form should be kept away from pets at all times so that they do not ingest any of the liquid.

Where you use your diffuser is up to you! Our Nexus Pro can be placed into any room near an outlet to diffuse scent into a particular room, or installed into your HVAC system to send scent throughout your home. Our Nexus mini is best used in smaller spaces like your car, bathroom, or beside your bed.

Absolutely. The diffuser is installed downstream of the air filter and air return. There is no residue produced, only a dry vapor. There is no harm to your HVAC system, ductwork, or interior home. Only benefits! 

It is absolutely possible to install the system yourself because we include the adapter needed to connect our diffusers to your HVAC ductwork. Installation is not complicated if you understand where your system begins to send air throughout your home. You must be sure to have a power source in the installation area for the diffuser to operate from. Because each home has various installation points, we recommend contacting an HVAC company or local handyman for installation. If you’re in the Raleigh, Durham, Chapel Hill area, you can contact us for installation requests and we will be glad to come assess your property for installation. To find out if we service your area, please submit a request to support@hotelandhome.luxury or by sending a contact request from the “Contact” page.

Our diffusers are made to withstand years of worry-free use. Sometimes failures occur and that is why we provide an industry leading 3-year warranty on all of our in- home diffusers. If installed by Hotel & Home, your unit will include a lifetime warranty. To find out if Hotel & Home can provide installation services, submit a contact request at support@hotelandhome.luxury, or by submitting a request from the “Contact” page.